SHIPPING

For countries that do not belong to the European Union, including the United Kingdom, additional taxes may be applied by local and non-nia customs authorities. Rates vary according to the legislation of each country, so we cannot be held responsible for the amount that may affect the order.

Likewise, shipments made to the Canary Islands, Ceuta or Melilla may be subject to additional taxes depending on the value of the items included in the order.

In any of these cases, these expenses will be the responsibility of the customer.

Unfortunately, if you choose not to pay import taxes or duties and choose to refuse the shipment, the amount of the order will not be refunded.

IMPOSSIBILITY OF DELIVERY

We will make 2 delivery attempts to the indicated address, after these, your order will be deposited in a access point so you can pick it up during the next 14 days. If you finally decide to give up your order, it will be returned to our warehouse, where the amount will be refunded, discounting the return shipping costs.

To avoid these situations and facilitate deliveries, our logistics provider has an extensive network of collection points. You can select the closest one as soon as you get your tracking number.

RETURNS

You have 30 days to return your order, counting from the date of purchase. After that time, we cannot offer a refund or exchange.

In order to process a return, items must be unused and in the same condition that you received them including their original packaging. The right to refund the amount will be subject to the status of the order. To complete the return process, we need you to provide us with a receipt or proof of purchase sent to hola@niaorganic.com.

You can return your order using any courier to the following address:

Att. nia
Tecnopicking S.L.
C/ Josep Calvet 28-32
08302 Mataró
Barcelona, España.

Unfortunately, we cannot bear the cost associated with returns. Similarly, shipping costs are non-refundable.

If the amount of the return is more than €75, it is recommended to use a tracked shipping service as we cannot guarantee receipt of the items.

When making a return we process refunds within 7 working days from when we receive the returned items and check their condition. We will notify you of the approval or rejection of the refund by email.

If approved, the refund will be processed and a refund will be applied to the credit card or original payment method within an estimated 3-5 days depending on your payment method.

If unfortunately, you receive a defective product or there has been an error during the shipping process, we will take care of everything, offering you a full refund in that case. If, on the other hand, you opt for a change, you will always be limited to the available stock.

Contact us at hola@niaorganic.com so we can offer you the best possible solution.